7-Aug-2011 Source: Bell
Bell Helicopter, a Textron Inc. (NYSE: TXT) company, has been named number one in product support in Aviation International Newsâ€™ 2011 Product Support Survey for the sixth consecutive year.
As the top scorer in eight of the 10 categories surveyed, Bell Helicopter strengthened its position as the industry leader in customer support. Earlier this year, Bell Helicopter received top honors by the readers of Professional Pilot in their annual independent customer support survey.
Customers ranked Bell Helicopter first in terms of authorized service centers, factory service centers, parts availability, cost of parts, warranty fulfillment, technical manuals, technical representatives and overall aircraft reliability.
â€œThese survey results are proof that Bell Helicopterâ€™s long-term customer support strategy and comprehensive service model are on-track and meeting our customersâ€™ requirements,â€ said R. Danny Maldonado, senior vice president of customer support and chief services officer. â€œWe are honored to receive this recognition and will continue to raise the bar in terms of supporting our customers â€“ finding new and innovative solutions that add value and ensure mission success.â€
Bell Helicopter is home to the industryâ€™s largest customer support network made up of more than 120 customer service facilities in 34 countries, six strategically located supply centers and 47 customer support representatives and dedicated product support engineers all focused on executing on customer requirements, increasing global responsiveness and lowering direct operating costs.
â€œOur customers take top priority at Bell Helicopter and I would like to thank them for continually placing their trust in Bell Helicopter,â€ said Maldonado. â€œIt is because of the entire global team that we are able to continue providing them with the support and service they expect and deserve.â€
About Bell Helicopter
Bell Helicopter, a wholly owned subsidiary of Textron Inc., is an industry-leading producer of commercial and military, manned and unmanned vertical-lift aircraft and the pioneer of the revolutionary tiltrotor aircraft. Globally recognized for world-class customer service, innovation and superior quality, Bell’s global workforce serves customers flying Bell aircraft in more than 120 countries.
About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems. More information is available at www.textron.com.