Airbus Helicopters launches new tech request mobile app

Airbus Helicopters launches new tech request mobile app

21-Apr-2020 Source: Airbus Helicopters

Committed to improving customers’ digital experience, Airbus Helicopters is now introducing a new web application for its technical request service, enhancing the mobility of this service. It is accessible through the new AirbusWorld customer platform.

This user-friendly web application, running under all browsers and compatible with all systems (Android and iOS) and devices (smartphone and tablets), enables customers to effectively:
• Create a technical event or request (TE),
• Access all information related to the TE (attached files, etc.),
• Enrich the TE with pictures and/or videos taken through a device,
• Monitor the TE activities through a dedicated dashboard,
• Chat with technical experts, by typing or using the device’s voice-to-text functionality.

This application can be installed on customers’ browsers through the direct link with their AirbusWorld account (which is the same as the previous one on Keycopter).

This service will be enhanced in the coming months with an automatic offline/online synchronisation allowing customers to create, manage and enrich a technical request in offline mode on the mobile device.

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