Lilium N.V (Nasdaq: LILM), the developer of the first all-electric vertical take-off and landing (“eVTOL”) jet, has appointed Senior Lilium Executive Dominique Decard to head the eVTOL industry’s first Customer Service organization, named Lilium POWER-ON. At the Singapore Air Show, the company announced its newly established business unit that will offer the full aircraft manufacturer services portfolio, including training services, maintenance operations, material and battery management and global distribution, flight operations support, ground service equipment, and digital solutions.

“As regional air mobility accelerates, our partners can rely on Lilium to provide a comprehensive aircraft manufacturer service organization,” said Lilium CEO, Klaus Roewe. “The team is focused on enabling seamless, efficient services and support through premium aftermarket products and world-class partners. With an experienced leader like Dominique at the helm, we are confident Lilium POWER-ON will offer outstanding customer service while strengthening Lilium’s business.”

Work began on Lilium POWER-ON, two years ahead of the Lilium Jet’s expected entry into service. Lilium already announced a number of partnerships for its services business, including flight training with Lufthansa Aviation Training and FlightSafety International, and global material services with AJW Group, as well as digital aircraft health management solutions with Palantir.

“As we officially launch Lilium POWER-ON, our priority will be to test the full range of products and services to support our future operators during Lilium flight testing campaign and continue to contract and onboard the best partners for our working ecosystem,” said Dominique Decard. “The services revenue and contribution margins will play a crucial role in Lilium’s profitability. I am excited to lead this organization from the very beginning with a clear vision for our customers.”

Lilium began production of the Lilium Jet in late 2023, following Lilium’s Design Organization Approval by EASA, evidencing that the company has the organization, procedures, competencies, resources, and demonstrated rigor required to certify aircraft according to the highest safety standards.

Dominique Decard is a Franco-German engineer, with degrees from TU Munich and Oxford University. He has 20 years of experience in senior leadership positions in France, Germany, Spain, and UK in airline operations, the creation of production platforms and new business models, customer support organizations, and market entry strategy development. He joined Lilium in 2018 and is currently VP Flight Operations & Customer Service, having previously served as Director Flight Test Spain. In his new role, he will report to Lilium’s Chief Commercial Officer, Sebastien Borel.